•  We only ship via USPS (United States Postal Service). 
• As of 8/23/2024 We have finally found a solution to integrate shipping protection during check out to enhance Our Customers peace of mind.
• You will now see an option to select Shipping Protection in your shopping cart.
• You will see this above your Subtotal >>>  
• Shipping Protection $2.15
  

   Subtotal

• You will have the choice to click the box for shipping Protection through ROUTE and will see the cost depending on amount of goods purchased to Protect your package, OR you can leave the box unchecked with no Protection and be fully aware if something happens after package is handed over to the post office you have excused ZIONGATES Culcha Shop from any responsibilities for Loss or Damage due to Postal Service, including Theft.
• If package is Lost, Damaged or Stolen and you chose not to purchase Shipping Protection the only thing we can do is fill out a missing mail claim on the USPS website, BUT with no insurance post office will not reimburse any losses even if tracking number shows package is lost going through their system, this has happened many times and im trying to inform Customers of the most problematic thing we encounter regularly so that you can have the choice of protecting yourself or not before the problem happens.
• Also Priority Mail and Express mail comes with up to $100 of Insurance, From prior experience that will only protect package if tracking number shows and proves package has been stuck in their system somewhere and cannot be located then they will reimburse me on your behalf so that I can send out a new order to you again after receiving payment from them, from other experiences they will not pay for package theft after delivered because it is very hard to prove package was stolen and they expect customers to have a safe and secure place to leave packages and not left unattended at front door to be stolen.
• Also another issue that's hard to resolve is mail carrier leaving package at wrong address and marking as delivered, so they are not going to pay for that because its difficult to prove if it was stolen or delivered to wrong address.

• Also Customers can use ROUTE themselves to self-resolve shipping issues in seconds once you realize package was delivered BUT you did not receive it.
• During transit ROUTE will keep you informed along the way and once its delivered if there is a problem contact them immediately before contacting us to get instructions how to proceed.
• You will be able to handle any concerns with them YOURSELF unlike the Postal Service which requires Us the Shipper to contact and interact with them in your behalf.
• Please Click the link BELOW to go to the ROUTE Shopper page to see what they cover and do not cover, and also see Additional Resources like how to file a claim, ETC >>> https://shoppers.help.route.com/hc/en-us/articles/6017831679511-Route-Shipping-Protection-Policies

 
ZIONGATES can not be held responsible for items lost/damaged/stolen once they are delivered to USPS (1/20/2021). 

UPDATED 8/23/2024